Customer Retention Assistant – Active Accounts (Affirmative Action for People with Disabilities)

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🔥 52 minutes ago

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CONFIDENCIAL

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

📋 Compliance

Cybersecurity • SaaS • Compliance

Confidencial is a data protection and governance company that embeds cryptographic protection directly into unstructured documents and files so sensitive elements remain protected wherever the data goes. Its patented selective encryption (down to the word, paragraph, cell, or pixel) and context-preserving tokenization enable secure sharing, e-signature workflows, and AI-ready analytics while preserving usability. Built on DARPA-funded research at SRI, the platform is delivered as an enterprise-ready, hybrid/multi-cloud solution with identity integrations and compliance-focused controls (HIPAA, PCI-DSS, ISO 27001, SOC 2) targeting regulated sectors such as healthcare, finance, and government.

📋 Description

• Support strategic relationship management with customers in the active base. • Identify opportunities to increase revenue (Upsell and Cross-sell). • Actively participate in the closing and renewal process for long-term contracts. • Drive revenue growth: work with the portfolio of active customers to create opportunities to increase contract value through the sale of new services or plan upgrades (Upsell and Cross-sell). • Provide excellent, high-quality customer service via Zendesk and by phone. We value the customer's desire to choose the service that best fits their budget. We always focus on revenue growth and customer retention. • Manage your own sales funnel focused on base customers, from opportunity identification to contract signing.

🎯 Requirements

• Solid commercial/sales experience: proven background in sales. • Commercial/Negotiator profile: someone who enjoys negotiating, overcoming complex objections and who is fully focused on closing deals. • Target-oriented: resilient, competitive profile, motivated by achieving financial growth targets. • Strategic communication skills.

🏖️ Benefits

• RVI – Incentivized variable compensation • Profit Sharing (PLR) • Childcare assistance • Life insurance • Meal allowance / Food voucher • Transportation voucher • Mobility allowance • Unimed health plan • Dental plan • Gym discounts (TotalPass) • C4Life • Discounts on internet and mobile phone plans