ServiceNow Systems Analyst

🕒 March 13

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $95k - $122.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals. • Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans. • Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes. • Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations. • Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations. • Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction. Reviews ServiceNow technical literature. Attends meetings and training opportunities. • Performs all other duties or special projects as assigned.

🎯 Requirements

• Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts. • Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management. • Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels. • Ability to provide technical guidance across stakeholders while working closely with delivery teams. • Understanding of ServiceNow modules, integrations, capabilities, and platform technologies. • Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization. • Excellent problem-solving skills and ability to analyze complex business requirements.

🏖️ Benefits

• 401k plans • medical insurance • free therapy visits • mental health coaching and tools • meditation resources • generous paid time off including vacation and care time • Wellness and Volunteer Time Off days