iTech AG
51 - 200 employees
Founded 2008
🔒 Cybersecurity
Consulting • Cybersecurity • Software Development
iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.
ServiceNow Business Analyst
🕒 March 10
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iTech AG
51 - 200 employees
Founded 2008
🔒 Cybersecurity
Consulting • Cybersecurity • Software Development
iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.
📋 Description
• Engage with stakeholders to gather, document, and validate business requirements • Translate business needs into clear, structured user stories with acceptance criteria • Conduct process analysis and identify improvement opportunities • Facilitate workshops, discovery sessions, and backlog grooming sessions • Document functional requirements, process flows, and use cases • Analyze and define requirements across ServiceNow module, specifically SPM • Understand platform capabilities and recommend standard OOB solutions where possible • Support UAT planning and execution • Assist in release documentation and change communications • Ensure alignment with platform governance and best practices established by iTech AG
🎯 Requirements
• 3–5 years of experience as a Business Analyst • Minimum 2–3 years of experience working within the ServiceNow ecosystem • Experience writing user stories in Agile environments • Strong understanding of ServiceNow platform fundamentals • Experience supporting end-to-end ServiceNow implementations or enhancements • Ability to work cross-functionally with business and technical stakeholders • Strong documentation and communication skills • Must be able to pass a company background check • Ability to obtain and maintain a public trust with future project placement • Bachelor’s degree
🏖️ Benefits
• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities
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