Account Manager

🔥 4 minutes ago

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Connectly.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $20M Series B - Connectly.ai on 2024-09

SaaS • Marketing • Enterprise

Connectly. ai is a 360° AI-powered conversational platform focused on automating customer interactions across acquisition, marketing, sales, support, and utility messaging primarily using WhatsApp and omnichannel messaging. The platform offers AI-driven marketing campaigns, automated sales agents that qualify and convert leads, support triage and agent-assist features, utility messaging for billing/alerts/payments, analytics and insights, pre-built templates and flows, and integrations for enterprise workflows. It targets businesses across industries (150+ clients, 15+ industries, 20+ countries) with features like inbound/outbound messaging, cart recovery, payment reminders, document collection, sentiment analysis, and performance dashboards. The company emphasizes reducing support costs, improving conversion and revenue per message, and scaling conversational experiences with AI.

📋 Description

• Serve as the primary point of contact for a portfolio of clients. • Build and nurture strong, long-lasting relationships to ensure customer loyalty. • Act as a liaison between the client and the company to address any concerns or needs. • Identify upselling and cross-selling opportunities to increase revenue. • Develop account strategies to meet sales targets. • Monitor client accounts to ensure they are using services effectively and identify expansion opportunities. • Ensure clients are satisfied with the company’s products or services. • Conduct regular check-ins and resolve issues promptly. • Focus on client retention by delivering value and maintaining engagement. • Address any issues clients face and work with internal teams to provide solutions. • Advocate for the client’s needs within the company. • Work closely with the sales team to onboard new clients and hand off relationships. • Coordinate with marketing, product, and support teams to meet client expectations. • Provide regular updates to management on account status and key metrics. • Analyze sales data and customer behavior to inform strategies.

🎯 Requirements

• 3+ years of SaaS sales experience • Previous experience as an Account Manager • Strong analytical skills and background in quantitative fields • C1 English level, or better • Medium Excel Skills • Excellent communications skills

🏖️ Benefits

• An amazing team to work with • Competitive pay, bonus & equity • Remote role • Unlimited Time Off • Flexible Work Hours • A supportive, caring, and learning environment