AI Analyst – Chatbot

Job not on LinkedIn

🔥 8 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Manage the operation and ongoing evolution of chatbots, self-service tools, and the agent copilot • Structure and execute knowledge base curation routines • Analyze conversations to identify error patterns and opportunities for improvement • Audit the quality of AI-powered triage and correct incorrect classifications • Create and maintain conversational flows, intents, rules, and prompts • Create test sets to evaluate the quality of responses and classifications • Monitor metrics such as accuracy, deflection, transfer, resolution, fallback, and adoption • Identify reasons for transfers to human support and propose automation opportunities • Implement improvements to self-service tools • Test and approve new AI features • Work alongside the Data Analyst to build and maintain operational metrics • Prepare regular performance analyses and action plans • Work closely with Customer Support and CX teams • Document processes, rules, flows, and operating criteria for AI solutions • Monitor the stability and availability of solutions • Lead continuous cycles of testing, analysis, correction, and monitoring • Support projects for implementing new AI solutions

🎯 Requirements

• Hands-on experience with chatbots, automated customer service platforms, or conversational AI solutions in production • Knowledge of chatbot and AI agent configuration, training, parameterization, and monitoring • Experience curating AI knowledge bases • Knowledge of generative AI, LLMs, NLP, and conversational AI • Knowledge of building and optimizing conversational flows, intents, rules, prompts, and classification criteria • Ability to analyze conversations and customer service data • Knowledge of chatbot and automated customer service metrics • Experience with customer service and automation tools such as Tiflux, Zendesk, or similar platforms • Knowledge of testing and acceptance processes for AI solutions • Ability to work with data and metrics in Excel/Google Sheets and/or BI tools • Knowledge of integrating tools through APIs, webhooks, or automations • Knowledge of prompt engineering techniques • Ability to structure and maintain technical and operational documentation • Understanding of quality, security, privacy, and governance principles for using AI in corporate environments • Completed or ongoing degree in Systems Analysis and Development or a related field

🏖️ Benefits

• Caju Benefits Card – BRL 700 per month for you to use as you choose, with no payroll deductions and maintained during vacation • Unimed Health Plan – 100% covered by Contajá, with copayments only when used • Birthday Day Off • Wellhub (Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free consultations per month • Telenutrition – up to 2 free consultations per month • 15% discount on laboratory tests at Dasa network locations • 30% discount on generic medications and 20% on brand-name medications at Pague Menos pharmacies • Partnership with Estácio • ImpulsoJá Career Plan • Gamification with virtual coins redeemable for prizes such as a Kindle, participation in industry events, and exclusive gifts