Customer Service Analyst – Junior

Job not on LinkedIn

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conta Simples

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

🤝 B2B

💸 Finance

Fintech • B2B • Finance

Conta Simples is a financial platform designed for businesses that simplifies expense management and provides real-time insights into financial activities. The platform allows users to create corporate credit cards, manage payments via methods such as Pix and bank slips, and categorize expenses by cost centers. Conta Simples leverages artificial intelligence to generate insights for strategic financial management, aiming to streamline operational processes and improve efficiency for companies.

📋 Description

• Provide multichannel customer support via chat, email, WhatsApp, and phone • Deliver customers a fast, empathetic, and hassle-free experience • Ensure issues are resolved efficiently by seeking the best solution within established processes • Maintain service quality in line with the brand’s standards and tone of voice • Manage different requests and priorities while remaining focused on customer satisfaction • Act as an ambassador for the customer experience by identifying opportunities to improve processes and customer journeys • Respond to customers within established timeframes and according to company standards • Investigate and identify low-complexity operational issues, escalating them to leadership when necessary • Contribute opinions and suggestions to help develop solutions • Participate in discussions about the feasibility of technical solutions based on customer pain points • Communicate transparently with peers and leadership, giving and receiving feedback • Escalate obstacles or issues that may affect operations to leadership • Proactively participate in lower-complexity projects and processes within the team • Work in alignment with the values and behaviors of a collaborative, accountable, and customer-centric culture

🎯 Requirements

• Basic knowledge of Zendesk for providing customer support • Basic knowledge of computer operations and everyday tools, such as word processors, spreadsheets, and internet browsers • Introductory knowledge of customer service practices and routines • Strong verbal and written communication skills • Ability to provide efficient and empathetic customer service • Strong reasoning and persuasion skills to clarify questions and confidently guide customers • Proactive approach to identifying and resolving problems • Growth mindset: clarity regarding your goals and openness to building your development together with leadership • Availability to work the defined schedule: Saturday through Wednesday, with Thursdays and Fridays off

🏖️ Benefits

• Health insurance with nationwide coverage, with no monthly premium or copay for our #Simplers and up to two eligible dependents • Dental insurance with nationwide coverage, with no monthly premium or copay for our #Simplers and up to two eligible dependents • Flexible food allowance on the iFood Benefícios card • Mobility allowance on the iFood Benefícios card • Wellhub, extended to eligible dependents (children and spouses) • Birthday day off, so you can enjoy your day with the people you love • Partnerships with educational institutions • Zenklub (Mental Health): mental health platform offering four free therapy sessions per month to every Simpler • Life insurance • Extended parental leave (180 days of maternity leave and 45 days of paternity leave), also available to adoptive mothers and fathers under the same rules applicable to non-adoptive parents • Childcare allowance for children up to one year old • Onhappy (Travel): travel benefit offering exclusive discounts on hotels, flights, and experiences, helping you travel better and more often • Guapeco (Pet Health): pet healthcare partnership offering special terms so you can care for your best friend, available through individual enrollment

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