Context Travel provides expert-led digital and travel experiences for lifelong learners. We awaken a passion for the pursuit of knowledge & understanding. 

Self-funded until 2018, we're now scaling the business with the support of a growth equity fund. We're always looking to meet smart people who care deeply about what we do, & are building out our engineering, product, growth & operations teams. Come join us!

Context Travel

Backend Engineer

• Seasoned senior full stack developer with a good taste of product
• Experienced in Ruby on Rails, Javascript, HTML, and CSS
• Will be using Hotwire (Turbo Drive/Frames/Streams + StimulusJS)
• Responsible for figuring out project requirements
• Must be positive, thoughtful, compassionate, and a good writer
• Involved in pre-technical assessments and scoping projects
• Built and maintained production web applications
• Scaled web applications and maintained high up-time
• Solid understanding of OOP principles
• Practice TDD
• Familiar with Git and GitHub flow
• Built CI or CD pipelines

Full Stack Developer - Ruby on Rails, Hotwire, Shape Up

Social Media & Community

Support the Expert Community Manager and team in the execution of expert account management for our global team of 1200 experts. This includes but is not limited to:
• Ensure holistic onboarding of new experts with training materials
• Assist new experts with the preparation of tour planning
• Be a point of contact for the expert community and cross-functionally
• Resolve expert-related issues
• Own your regional area end-to-end and be the go-to for internal teammates and external guides.
• Monitor and respond to city Whatsapp groups
• Prepare end-of-month accounting and liaise with the accounts payable team
• Review client survey feedback and proactively communicate negative feedback to experts
• Provide experts with training tools and recommendations
• Monitor experts' performance based on KPIs
• Develop functional Standard Operating Procedures and maintain a functional internal knowledge hub
• Develop expert resources and maintain an expert knowledge hub
• Be responsible for trainings design
• Be responsible for live/zoom trainings
• Support community-building and other strategic initiatives, including event planning logistics, scheduling city-wide Zoom calls, and newsletter planning and creation
• Work across cultures and time zones with our global teams: client services, technology, sales, marketing, finance & expert community.
• Collaborate on cross-functional processes
• Actively participate in team meetings and cross-functional meetings and projects
• Occasionally travel to international markets to meet experts on the ground

Guide Community Senior Associate Asia, Americas, UK, Iberia Specialist

The Expert Community Senior Associate (EXSA) for our travel business focuses on ensuring a high-quality experience for individuals in our global expert community regarding their communication and contact with the company. As an EXSA, you are there to deliver a positive connection with the expert community, and the Context team, be it with a single interaction via email or phone, assisting with on-the-ground issues, assisting with training and social events, or facilitating end-of-month payments. As a primary point of contact for experts and a representative of the company, the role requires a high level of communication skills, attention to detail, and the ability to work well with a variety of individuals across cultures and time zones.

ROLE AND RESPONSIBILITIES

• Support the Expert Community Manager and team in the execution of expert account management for our global team of 1200 experts. This includes but is not limited to:
   • Ensure holistic onboarding of new experts with training materials
   • Assist new experts with the preparation of tour planning
   • Be a point of contact for the expert community and cross-functionally
   • Resolve expert-related issues
   • Own your regional area end-to-end and be the go-to for internal teammates and external guides.
   • Monitor and respond to city Whatsapp groups
   • Prepare end-of-month accounting and liaise with the accounts payable team
   • Review client survey feedback and proactively communicate negative feedback to experts
   • Provide experts with training tools and recommendations
   • Monitor experts' performance based on KPIs

Additional responsibilities:

• Develop functional Standard Operating Procedures and maintain a functional internal knowledge hub
• Develop expert resources and maintain an expert knowledge hub
• Be responsible for trainings design
• Be responsible for live/zoom trainings
• Support community-building and other strategic initiatives, including event planning logistics, scheduling city-wide Zoom calls, and newsletter planning and creation
• Work across cultures and time zones with our global teams: client services, technology, sales, marketing, finance & expert community.
• Collaborate on cross-functional processes
• Actively participate in team meetings and cross-functional meetings and projects
• Occasionally travel to international markets to meet experts on the ground

Guide Community Senior Associate France, Central Northern Europe specialist

The Expert Community Senior Associate (EXSA) for our travel business focuses on ensuring a high-quality experience for individuals in our global expert community regarding their communication and contact with the company. As an EXSA, you are there to deliver a positive connection with the expert community, and the Context team, be it with a single interaction via email or phone, assisting with on-the-ground issues, assisting with training and social events, or facilitating end-of-month payments. As a primary point of contact for experts and a representative of the company, the role requires a high level of communication skills, attention to detail, and the ability to work well with a variety of individuals across cultures and time zones.

Expert Community Senior Associate France, Central Northern Europe specialist

• Support the Expert Community Manager and team in the execution of expert account management for our global team of 1200 experts. This includes but is not limited to:
    ◦ Ensure holistic onboarding of new experts with training materials
    ◦ Assist new experts with the preparation of tour planning
    ◦ Be a point of contact for the expert community and cross-functionally
    ◦ Resolve expert-related issues
• Own your regional area end-to-end and be the go-to for internal teammates and external guides.
• Monitor and respond to city Whatsapp groups
• Prepare end-of-month accounting and liaise with the accounts payable team
• Review client survey feedback and proactively communicate negative feedback to experts
• Provide experts with training tools and recommendations
• Monitor experts' performance based on KPIs
• Additional responsibilities:
    ◦ Develop functional Standard Operating Procedures and maintain a functional internal knowledge hub
    ◦ Develop expert resources and maintain an expert knowledge hub
    ◦ Be responsible for trainings design
    ◦ Be responsible for live/zoom trainings
    ◦ Support community-building and other strategic initiatives, including event planning logistics, scheduling city-wide Zoom calls, and newsletter planning and creation
• Work across cultures and time zones with our global teams: client services, technology, sales, marketing, finance & expert community.
• Collaborate on cross-functional processes
• Actively participate in team meetings and cross-functional meetings and projects
• Occasionally travel to international markets to meet experts on the ground

Remote Jobs at Context Travel

Context Travel

Full Stack Developer - Ruby on Rails, Hotwire, Shape Up

Context Travel

Guide Community Senior Associate Asia, Americas, UK, Iberia Specialist

Context Travel

Guide Community Senior Associate France, Central Northern Europe specialist

Context Travel

Expert Community Senior Associate France, Central Northern Europe specialist

Context Travel

Expert Community Senior Associate Asia, Americas, UK, Iberia Specialist

Context Travel