Junior Customer Support Analyst – Payroll and Personnel Administration

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contmatic Phoenix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💼 Consulting

💸 Finance

Consulting • Finance

Contmatic Phoenix is a rapidly expanding company founded in 1987, specializing in the development of administrative software solutions tailored for the accounting, fiscal, and labor sectors. With over 25 years of experience, the company offers advanced software solutions for accounting firms and businesses, including ERP systems, commercial automation, and online legal consulting. Known for its high-quality support team and a large workforce of over 350 professionals, Contmatic Phoenix serves over 17,000 active clients and is recognized as the largest accounting software provider in São Paulo and one of the leading players in Brazil.

📋 Description

• Provide customer support via chat, answering questions and assisting customers with the use of Contmatic’s system • Assist customers with requests related to payroll and personnel administration processes • Record completed support interactions on the support platform • Focus on delivering the best customer experience by ensuring quality, speed, and effective resolution in all interactions • Monitor department metrics and contribute to the team’s goal achievement • Work collaboratively with other teams to resolve customer requests • Participate in training sessions and stay up to date on Contmatic products and features

🎯 Requirements

• Knowledge of payroll and personnel administration processes • Knowledge of payroll processing, vacation, terminations, eSocial, Digital FGTS, DCTFWeb, and other ancillary obligations • Completed Accounting Technician program or currently pursuing a degree in a related field • Customer service experience • Experience providing support at accounting software companies or accounting firms is a plus • Experience with the Zendesk platform is a plus • Knowledge of Microsoft Office and/or Google Workspace is a plus • Customer service or communications certifications are a plus

🏖️ Benefits

• Health insurance • Dental insurance • Childcare assistance • Home office allowance • Payroll-deducted loan • Profit-sharing plan • Life insurance • Sesc partnership • Day off • Pharmacy partnership • TotalPass • Discounts at educational institutions • Pet health insurance • Home office setup • Company-provided equipment