Junior Customer Support Analyst – Tax Bookkeeping

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contmatic Phoenix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💼 Consulting

💸 Finance

Consulting • Finance

Contmatic Phoenix is a rapidly expanding company founded in 1987, specializing in the development of administrative software solutions tailored for the accounting, fiscal, and labor sectors. With over 25 years of experience, the company offers advanced software solutions for accounting firms and businesses, including ERP systems, commercial automation, and online legal consulting. Known for its high-quality support team and a large workforce of over 350 professionals, Contmatic Phoenix serves over 17,000 active clients and is recognized as the largest accounting software provider in São Paulo and one of the leading players in Brazil.

📋 Description

• Provide customer support via chat • Clarify questions related to Contmatic solutions • Record and follow up on customer interactions • Monitor individual team performance indicators • Work collaboratively with the team to resolve requests • Participate in training and product update sessions

🎯 Requirements

• Knowledge of tax routines and legislation, including invoices, taxes, and statutory obligations • Customer service experience • Proficiency in Microsoft Office and Google Workspace • Completed Technical Accounting program or currently pursuing higher education in a related field • Strong communication and organizational skills, proactivity, and problem-solving ability • Experience at accounting software companies or accounting firms is a plus • Zendesk knowledge is a plus • Courses or certifications related to customer service and communication are a plus

🏖️ Benefits

• Medical insurance • Dental insurance • Childcare assistance • Home office allowance • Payroll-deducted loan • Profit-sharing bonus • Life insurance • Day off • Pharmacy benefit • TotalPass • Home office setup • Discounts at educational institutions • Pet health insurance • Company-provided equipment