Business Operations Manager

🔥 10 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 64 days.
• No salary listed.

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Contour Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

📋 Description

• Lead Operations in Contour's India team as a player-coach • Lead operations coordinators, project coordinators and project managers, with pod leads reporting through them where applicable • Run cross-team projects and complex coordination directly • Set how projects and department requests are scoped, tracked and closed • Review plans and status updates and intervene when work slips • Map each service's workflow and document it in Notion • Establish a single intake process with clear turnaround times • Plan weekly capacity using dashboards of demand, turnaround and backlog • Identify and automate repeatable manual handoffs, data entry and status chasing with the Internal Product team • Use AI for first-pass quality checks, SOP drafting and request summaries while retaining human final review • Inspect samples of finished work against functional owners' standards and address recurring faults • Challenge estimates against historical jobs and agree changes with work owners • Keep functional owners informed about demand, risk and capacity • Conduct structured 1:1s and performance conversations • Coach pod leads and clarify work dependencies • Build cases for hiring, tools and process improvements • Integrate new services into the pooled operating model

🎯 Requirements

• Experience leading and being accountable for teams from more than one discipline, including one outside your own field • Experience running projects end to end while leading a team • Experience mapping and rebuilding a workflow with the people who use it • Experience automating or moving a manual process onto a tool, with time saved or errors reduced • Experience building a dashboard or report used for decision-making • Experience challenging an estimate or plan with evidence and changing the outcome • Experience directly managing people, including coordinators or project managers and leads of their own teams • Comfortable with workflow tools such as Monday, Notion, Jira or similar • Comfortable with spreadsheets and dashboards • Curious about AI and no-code tools; engineering experience is not required • Nice to have: shared services, a GCC, or a team serving colleagues in another country • Nice to have: education or a student-facing business • Nice to have: hands-on experience with Zapier, Make, n8n, Apps Script, or Lean process methods

🏖️ Benefits

• Fully remote, anywhere in India • Working across the India and Australia time difference • Pay benchmarked to the role and discussed openly early in the process

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