Account Manager

🕒 May 4

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ControlUp

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.

📋 Description

• Engage with customers to align customer goals with our solutions • Work closely with CSMs, Solution Engineers, and Professional Services in pursuit of a superlative customer experience • Ensure account retention, development, and growth of lifetime customer value across the portfolio • Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software, leading to retention, upsell, and cross-sell opportunities • Support POD teams to expand and grow customer accounts by identifying customer needs, educating, and selling additional products in our software portfolio • Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success

🎯 Requirements

• Fluent in Dutch & Fluent (other languages are a plus!) • Proven track record of working in fast-growing SaaS businesses • Prior responsibility for a portfolio of more than 200 accounts across all segments/verticals • Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels • Proven ability to conduct seven-figure renewal negotiations • Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs. • Experience in one or more of the following roles: Customer Success Manager/ Renewals/Sales/IT manager, Software Sales • Positive attitude and very customer-centric; always willing to put the customers' needs first.

🏖️ Benefits

• Some travel required (company events and customer on-sites)