Support Engineer

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Converge Insurance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🔒 Cybersecurity

💳 Fintech

Insurance • Cybersecurity • Fintech

Converge Insurance is a forward-thinking provider of cyber insurance solutions that leverages advanced technology and unparalleled underwriting expertise to enhance cyber resilience for businesses. Specializing in comprehensive coverage for diverse cyber threats, Converge employs sophisticated AI tools and a proprietary data ecosystem to optimize risk assessment and policy customization. The company is dedicated to simplifying the insurance process and delivering high-caliber claims support, ensuring robust protection against the growing landscape of cyber risks.

📋 Description

• Manage our Jira support help desk and ensure SLAs are met • Build and continuously improve the support processes • Develop & maintain Python scripts • Manage support requests for customers across different time zones within the US • Triage customer issues by checking logs, running simple database queries • Perform root cause analysis for production errors and recommend improvements • Work with different team members and stakeholders representing all areas of the business • Regularly prepare and present content to stakeholders within Converge

🎯 Requirements

• 3+ years supporting SaaS platforms • Proficiency with Docker Containers • Experience with AWS PaaS, including but not limited to… VPC CloudFront, API Gateway & ALB, Cognito, MWAA, ECR & ECS Fargate • Proficiency with Datadog • Working knowledge of databases • Knowledge of GraphDBs, Neo4j & Cypher is a huge plus • Proficiency using APIs • GraphQL is a huge plus • Proficient understanding of version control best practices using Git • Bachelor’s degree in Computer Science or equivalent • 5+ years of related work experience