Operations and Merchant Support Associate

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CookUnity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🛍️ eCommerce

👥 B2C

eCommerce • B2C • Food and Beverage

CookUnity is a meal delivery service offering a wide selection of chef-crafted, gourmet dishes delivered directly to customers' doorsteps. The company collaborates with award-winning chefs to create diverse, restaurant-quality meals that cater to various dietary preferences and lifestyles, such as keto, vegan, paleo, and more. CookUnity focuses on providing convenience and flexibility with options ranging from 4 to 16 meals per week, which can be customized or automatically selected based on the customer's preferences. The meals are delivered fresh, not frozen, ensuring high quality and taste. The company also emphasizes sustainability with its packaging solutions and seeks to reduce waste. CookUnity presents a convenient way to enjoy high-quality meals prepared by top chefs without the hassle of cooking.

📋 Description

• Run smooth merchant cycles. Own the operating calendar from menu deadlines to delivery windows, making sure every active merchant is ready before each cycle goes live. • Be the go-to partner for restaurants. Support merchants on cycle status, promos, fulfillment changes, subscriber capacity, pauses, and the day-to-day questions that come with launching something new. • Catch issues before they become bigger problems. Monitor dispatch, delivery, fulfillment, refunds, and payout details so small mistakes do not turn into customer or merchant frustration. • Create the operating playbook. Turn recurring fire drills into clear SOPs, checklists, and runbooks that make the business more reliable every week. • Support customers with care and urgency. Triage incoming support requests, resolve issues quickly, keep FAQ content up to date, and identify patterns that should become product improvements. • Help merchants keep momentum. Nudge restaurants to promote their subscriptions, track who needs follow-up, and make sure strong launches do not fade after the first cycle. • Coordinate design and launch needs. Turn merchant requests for storefront updates, packaging, and launch assets into clear briefs, then keep freelance and internal work moving. • Partner with product and engineering. Translate merchant and customer feedback into clear product requests, test operational features before they launch, and push for fixes when a one-off issue becomes a pattern. • Share the right signals. Contribute to weekly leadership reporting with delivery incidents, support volume, response times, merchant health flags, and operational learnings.

🎯 Requirements

• 2+ years in operations, customer support, account management, or a similar role at a startup, marketplace, restaurant, delivery, subscription, or high-growth company. • A clear, warm communicator who can build trust with restaurants, customers, and internal teams. • Strong attention to detail and comfort managing several moving pieces at once. • Calm judgment under pressure, especially when a customer, merchant, or delivery issue needs a quick answer. • A builder mindset. You do not just solve the issue in front of you, you ask how to make it easier next time. • Comfort using tools like Linear, Slack, Gmail, Retool, support systems, and AI tools to move faster and stay organized. • High ownership and follow-through. If something matters to the merchant or customer experience, you make sure it gets done.

🏖️ Benefits

• 💸 Get paid in USD • 🗺 Work remotely: design the life that you want • ⛱ Enjoy 15 days of vacation each year from the start date • 🎄 16 fully paid Argentinean holidays • 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider • 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical • 🐣 Paid Family leave • 🕯 Compassionate Leave: 3-5 days each time the need arises • 🧘🏽‍♀️ Flexible benefits, your way: a prepaid card you can use on wellness, learning, food, and more. • 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. • 🧑‍🏫 Personalized English coach