Customer Success Manager

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🕒 March 20

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CoreBridge

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

☁️ SaaS

🤝 B2B

SaaS • B2B

CoreBridge is a SaaS platform that provides end-to-end operations management for custom manufacturers and print/sign shops, unifying estimating, quoting, job tracking, invoicing, and reporting. It targets independent shops and franchise networks, offering integrations with accounting, payments, scheduling, and vendor catalogs to automate workflows, speed quoting, and improve profitability. CoreBridge positions itself as an industry-specific ERP/workflow solution that reduces manual work and helps scale production and franchise operations.

📋 Description

• Own the post-sale relationship with a portfolio of CoreBridge customers • Lead onboarding and implementation in close collaboration with our training and support teams • Help customers achieve measurable results with CoreBridge and ensure goals are aligned • Proactively monitor account health and engagement using tools and dashboards • Respond to customer questions and needs in a timely professional way • Collaborate with Support, Product, and Engineering to solve complex customer issues • Identify churn risks, upsell opportunities, and ways to drive long-term value • Recommend creative solutions, often using AI tools or process changes, to improve customer outcomes • Document customer feedback and contribute to improvements across the platform

🎯 Requirements

• Excellent communication skills with the ability to simplify technical topics for non-technical audiences • Strong problem-solving instincts, with a bias toward action and results • Tech-savvy and comfortable learning new software, tools, and workflows • Curious mindset: you enjoy asking questions, uncovering root causes, and finding better ways to work • A passion for customer success and a genuine desire to help others succeed • Familiarity with SaaS platforms, CRM systems, or customer lifecycle management (a plus, not a requirement) • Openness to using modern tools like AI copilots, Loom, Teams, Salesforce, etc. • Self-starter with the ability to work independently and prioritize effectively in a remote environment • 1–2 years in customer-facing roles preferred, but not required.

🏖️ Benefits

• Fully remote position • Collaboration with a proactive team • Opportunity for continuous improvement and learning