Customer Success Specialist

Job not on LinkedIn

🕒 March 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $3k - $3.6k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Heal.me

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🧘 Wellness

🏪 Marketplace

Wellness • Marketplace

Heal. me is an online platform and marketplace connecting users with over 4,000 holistic practitioners ranging from massage therapists to reiki masters, nutritionists, and naturopaths. The platform allows individuals to book sessions with practitioners who offer a wide array of holistic services such as sound healing, past life regression hypnosis, energy healing, and breathwork. Heal. me is dedicated to providing access to a diverse range of services including acupuncture, chiropractic care, holistic dentistry, and psychotherapy, among others. It also offers a supportive community for practitioners to grow their practice. While providing a space for emotional, physical, or spiritual healing, Heal. me emphasizes that it does not provide medical advice, diagnosis, or treatment.

📋 Description

• Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy. • Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools. • Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back. • Help practitioners optimize their listings, improve client experience, and increase bookings. • Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.

🎯 Requirements

• 2+ years in Customer Success, Account Management, or Customer Support • Proven experience helping customers adopt products, solve problems, and stay engaged • Strong written and spoken English communication skills (Spanish a plus) • A proactive, self-starting attitude — you don’t just wait for tickets, you look for ways to help • Passion for wellness and alignment with Heal.me’s mission • Comfortable working autonomously and collaborating with a distributed team

🏖️ Benefits

• 3x/week team breathwork sessions • Holidays + 15 days PTO