Senior Lifecycle & Retention Manager

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

💵 €65k - €85k / year

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cosuno

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

☁️ SaaS

💰 $30M Series B on 2022-02

Construction • SaaS

Cosuno is a leading platform for tendering and subcontractor management in the construction industry. The platform enables users to manage the entire planning cycle for projects, from storing documents and sending messages to overseeing the tendering process. Cosuno connects general contractors, project developers, architects, and subcontractors, providing a broad network of qualified subcontractors to ensure efficient procurement processes and cost savings. With features like invoice management, payment facilitation, and comprehensive communication tools, Cosuno aims to simplify and optimize purchasing construction services, increasing transparency and profitability.

📋 Description

• Build CRM programmes and lifecycle journeys driving adoption and conversion from tender discovery to paid conversion for subcontractors and from early product adoption to repeat tendering for construction companies • Build an agentic, signal-driven system that converts behavioural data, call insights and enrichment signals into personalised next-best-action triggers • Run A/B tests and holdout groups and measure incremental impact • Scale successful initiatives into repeatable systems rather than one-off campaigns • Connect journeys with Sales and Customer Success, handing off to human touch when more effective than automation • Use CRM to improve marketplace liquidity by matching subcontractors with relevant tenders • Orchestrate email, in-app, transactional communications and marketplace recommendations with Product • Support referral growth programmes from design through CRM execution • Shape the operating model of a lean marketing team as it scales

🎯 Requirements

• Experience owning CRM, lifecycle, retention or growth programmes and demonstrating commercial impact, ideally in B2B SaaS or a two-sided business model • Experience directly influencing conversion, activation or retention metrics • Confidence with data and experimentation • Proven experience building AI-driven automation or agentic CRM systems • Ability to write and run SQL queries independently • Ability to move from data to insight to idea to implementation to result independently • Ability to solve ambiguous problems and build from scratch • Experience working across Product, Sales, Customer Success and Engineering • Hands-on experience with ActiveCampaign and Salesforce or comparable CRM tools is a plus • Fluent written and spoken German and English

🏖️ Benefits

• Salary above market average • Permanent contract in a stable, well-funded company • Fully remote or from the office in Berlin Kreuzberg • Flexible hours • New MacBook Pro • Regular off-sites and team events • Open feedback culture with regular 1:1s and development conversations • Real ownership of lifecycle and CRM • Opportunity to build with the latest AI tools and move fast