Customer Value Manager

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Manage customer relationships and ensure successful value realization for Coupa customers • Serve as the primary point of contact for Coupa customers • Support customers in achieving business objectives through adoption and expansion of Coupa solutions • Develop and execute customer success strategies with customer teams • Communicate Coupa products, new capabilities, and important updates • Coordinate between customers and relevant internal Coupa teams and resources • Lead customer value metrics workshops and support value measurement initiatives • Develop and maintain customer value roadmaps • Conduct customer check-ins and follow-up meetings • Participate in value reviews and performance discussions • Monitor customer performance and product adoption • Support renewal preparation with Account Executives • Manage and strengthen long-term customer relationships • Establish and maintain trusted-advisor relationships • Share best practices, product updates, and Coupa news • Support or participate in customer-focused marketing initiatives

🎯 Requirements

• Strong P2P or S2C domain expertise • Strong background in customer/client success or sales management • Entrepreneurial attitude • Demonstrated success managing client expectations • Experience developing and maintaining executive relationships and influencing strategies • Program management experience, including managing disparate, cross-functional, cross-enterprise project teams • Ability to have value-based conversations with business executives • Strong organizational skills • Strong communication skills, including professional writing and verbal skills • Experience presenting to executive teams • Background in software and SaaS solutions • Strong written and verbal English language communication skills

🏖️ Benefits

• Equal employment opportunity and inclusive work environment • Fair hiring, compensation, training, and performance evaluation practices • Opportunity to work with pioneering technology • Collaborative culture focused on transparency, openness, and excellence • Global, measurable impact on clients, the business, and employees