IT Systems Administrator

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🕒 April 27

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Platform Administration: Manage administrative consoles for enterprise AI tools; oversee user provisioning, permission sets, and security configurations. • License & Spend Management: Track seat utilization and manage license lifecycles. Monitor API usage and monthly spend to ensure budget alignment. • Triage & Support: Act as the Tier 2/3 escalation point for AI-related help desk tickets. Manage and prioritize incoming service requests for new AI features or access. • Vendor Liaison: Serve as the primary technical point of contact for Anthropic and Google, managing account health, feature updates, and technical escalations. • Reporting & Analytics: Deliver quarterly reports on platform adoption, ROI, usage trends, and system performance to stakeholders. • Process Improvement: Continuous refinement of service request forms and automated workflows to streamline the AI onboarding experience.

🎯 Requirements

• Experience: 3+ years in IT Systems Administration or SaaS Operations. • Technical Proficiency: Strong familiarity with Google Workspace Admin, enterprise SSO/IdP integrations, and AI model deployment consoles. • Vendor Management: Proven track record of managing high-touch relationships with Tier 1 software vendors. • Analytical Skills: Ability to translate raw usage data into actionable insights and executive-level reporting. • Communication: Exceptional ability to explain technical AI concepts to non-technical users.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.