Team Lead – Customer Value Manager

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Lead customer value metrics workshops • Develop customer value roadmaps • Conduct scheduled customer check-ins • Drive periodic value reviews • Prepare for renewals with Account Executives • Monitor customer performance • Manage customer relationships and establish a trusted-advisor role • Leverage Coupa internal resources as needed • Share best-practice ideas, product information, and relevant Coupa news • Support and drive customer marketing campaigns • Lead, coach, and develop a team of Customer Value Managers • Conduct performance reviews and development planning • Set team goals, KPIs, and performance metrics aligned with organizational strategy • Drive operational excellence through process improvements, standardization, and best-practice adoption • Allocate customer accounts and responsibilities based on capacity, skills, and priorities • Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment

🎯 Requirements

• Proven experience in team leadership, senior roles, or collaborative project management • Strong P2P or S2C domain expertise • Strong background in customer/client success or sales management • Entrepreneurial attitude • Experience managing client expectations • Experience developing and maintaining executive relationships and associated influencing strategies • Program management experience, including managing disparate, cross-functional, cross-enterprise project teams • Ability to have value-based conversations with business executives • Strong organizational skills • Strong communication skills, including professional writing, verbal skills, and presenting to executive teams • Background in software and SaaS solutions • Excellent written and verbal English skills • Excellent written and verbal German skills

🏖️ Benefits

• Equal employment opportunity and inclusive work environment • Collaborative culture driven by transparency, openness, and shared commitment to excellence • Opportunity to work with pioneering technology • Global, measurable impact on clients, the business, and colleagues