Account Manager

October 16

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Coursedog

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Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.

51 - 200 employees

📋 Description

• Serve as the primary point of contact for assigned institutional clients, fostering long-term relationships and becoming their trusted advisor. • Ownership of upsell and expansion opportunities as you lead the organization along the maturity curve. • Understand clients' strategic goals, challenges, and pain points, and proactively offer tailored solutions that align with their objectives. • Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide ongoing support. • Collaborate closely with cross-functional teams, including Product, Implementations and Support, to ensure seamless implementation, onboarding, and ongoing service delivery. • Manage contract renewals process proving 12 month rolling forecasts to board. • Monitor client usage and adoption metrics, identify patterns or trends, and provide data-driven insights to drive upsell opportunities. • Identify and resolve client issues or concerns promptly, escalating to appropriate teams when necessary, and ensuring timely resolution. • Stay up to date with industry trends, market developments, and competitive landscape to effectively position Coursedog's value proposition to clients.

🎯 Requirements

• Proven experience as an Account Manager or similar role in the education technology industry, preferably working with colleges and universities. • Previous responsibility for a sales quota. • Strong understanding of the higher education market, administrative processes, academic scheduling, curriculum management, and assessment. • Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with stakeholders at various levels. • Analytical mindset with the ability to interpret data, metrics, and user feedback to drive informed decisions and strategic recommendations. • Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

🏖️ Benefits

• Healthcare, Dental & Vision • Retirement Planning • Paid Time Off • Remote-First Since Inception • Equity • Paid Parental Leave