Customer Service

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Cove

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏠 Real Estate

👥 B2C

Real Estate • Hospitality • B2C

Cove is a company that offers co-living accommodations in Singapore, providing stylish, fully furnished rooms and apartments for short or long-term stays. Catering to a variety of residents, including students and working professionals, Cove emphasizes community living with modern amenities, flexible contracts, and strategic locations near MRT stations. They offer various options, from short city stays to long-term leases, and boast a range of properties equipped with essential living facilities. Cove also provides corporate housing solutions and property management services, aiming to deliver a seamless living experience through active community engagements and events.

📋 Description

• Verify valid IDs/documents during booking to comply with legal requirements • Respond to leads within 10min from the first message • Address tenant inquiries regarding invoices, payment methods, and check-in details • Facilitate a smooth customer experience by directing inquiries to appropriate internal teams • Secure signed agreements and ensure invoice payments during booking

🎯 Requirements

• Previous experience in customer service or a similar role • Bachelor’s degree in Business, Communication, or a related field • Bilingual: English and Korean – professional working proficiency • Excellent problem-solving skills • Strong interpersonal skills to build relationships with customers • Familiarity with CRM software • Strong adaptability to changing environments

🏖️ Benefits

• Remote work options • Flexibility to work from property, home, or anywhere • Team-oriented environment