Client Relationship Manager – Level II

Job not on LinkedIn

🕒 Yesterday

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $55.6k - $83.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Track and analyze key performance indicators (KPIs), including federal inspection compliance, preventative maintenance, on-road failures, and spend • Use fleet management systems to generate insights and deliver actionable reports • Conduct regular client meetings, share performance metrics, and lead business reviews aligned with client objectives • Serve as the primary point of contact, managing relationships and acting as escalation lead while collaborating with cross-functional teams to meet client needs • Provide proactive updates on operations, service issues, and product enhancements; ensure transparency from issue identification through resolution • Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations • Identify gaps, recommend efficiencies, and support development and maintenance of programs, services, and SOPs • Monitor SLA performance, customer satisfaction, and audit results; ensure accurate documentation and adherence to procedural controls and reporting standards • Lead client and internal calls, coordinate cross-functional efforts, and report key concerns with recommended solutions • Follow all corporate policies and procedures

🎯 Requirements

• Bachelor’s degree in Communication, Business Admin • 2 years’ experience in a related field • Strong problem-solving skills with the ability to quickly and effectively resolve client issues • Proven ability to manage complex client relationships and deliver high levels of customer satisfaction • Excellent communication skills, with a proactive and transparent approach to client engagement • Ability to analyze operational performance, identify gaps, and recommend process improvements • Experience working with data, financial considerations, and technology to support operational and client success • To be employed in this role, you’ll need to clear a pre-employment drug test.

🏖️ Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations • seven paid holidays throughout the calendar year • up to 160 hours of paid wellness annually for their own wellness or that of family members • additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave • health care insurance (medical, dental, vision) • retirement planning (401(k)) • paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)