Customer Service Agent

Job not on LinkedIn

🔥 11 hours ago

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Handle all inbound calls in a timely manner. • Accurately gather and follow customer requirements during the initial call. • Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location. • Ensure accurate billing information is communicated to the service provider. • Handle estimates promptly and accurately. • Make outbound calls to obtain updates on open events. • Keep customers updated on the event status and follow their instructions. • Collaborate with the roadside dispatcher when problems arise. • Manage time effectively to prioritize and complete tasks within deadlines.

🎯 Requirements

• Minimum: High school diploma or GED and up to 2 years of experience in a related field. • Strong customer service experience. • Preferred: A degree in related discipline or industry experience.

🏖️ Benefits

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Professional development and continuing education opportunities. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Extra perks like pet insurance, employee discounts and much more.