Customer Support Specialist

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🔥 12 hours ago

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Dropbox DocSend

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Dropbox DocSend is a secure document sharing platform that provides users with real-time control and insights over their shared files. It simplifies the process of managing, sharing, and tracking important documents by allowing links to be sent instead of bulky attachments. The platform is trusted by over 34,000 companies globally and offers features like file download control, real-time intelligence, and dynamic watermarking. Dropbox DocSend is particularly useful for board communications, fundraising, investment management, media sales, and professional services. With the capability to update files after sharing and access detailed analytics, it helps users remain organized and informed, ultimately increasing efficiency and security in document sharing.

📋 Description

• Respond to customer inquiries via email, chat, and phone. • Resolve customer issues accurately and professionally. • Document customer interactions and maintain accurate records. • Collaborate with internal teams to resolve complex cases. • Follow established processes while meeting quality and response time goals. • Identify opportunities to improve the customer experience.

🎯 Requirements

• 1+ year of customer service or customer support experience preferred. • Excellent written and verbal communication skills. • Strong problem solving and organizational abilities. • Comfortable using computers and web based applications. • Ability to work independently in a remote environment. • High school diploma or equivalent required.

🏖️ Benefits

• Competitive pay • Medical, Dental & Vision Insurance • 401(k) with Company Match • Paid Time Off and Paid Holidays • Paid Training and Professional Development • Career Growth Opportunities • Employee Assistance Program