Senior Export FCL Analyst

🕒 6 days ago

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Craft&Craft

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Craft&Craft is a boutique Istanbul-based studio that designs and produces bespoke corporate gifts, branded packaging and curated experience boxes tailored to a client’s corporate identity and budget. They work with local artisans and designers to create handcrafted, refined and artful gift sets for corporate events, workshops and brand activations, and offer an online catalog and ordering for bespoke or catalogue selections. Craft&Craft also runs workshops and creates experiential packages to help brands leave memorable impressions.

📋 Description

• Process export booking requests for shipments originating in the United States, serving internal and external customers. • Establish customer-focused operational workflows and metrics, maintaining close follow-up. • Liaise with headquarters for all necessary support and guidance. • Ensure timely and professional responses to all emails, phone calls, and other communication channels. • Manage key accounts requiring extra attention. • Handle customer requests for bookings, pickups, and general transportation-related inquiries. • Monitor routing requests to ensure all charges are applied in accordance with contracts. • Troubleshoot and resolve issues between customers, agents, vendors, and Craft offices. • Track LTL, FTL, drayage, and in-transit shipments to our consolidation/rail facilities or U.S. ports.

🎯 Requirements

• Bachelor's degree completed or in progress in Foreign Trade, International Relations, Business Administration, or related fields; • Advanced/Fluent English for conversation; • Spanish is a plus; • Proficiency with Microsoft Office suite; • Preferable experience working with freight forwarders and/or NVOCCs; • Knowledge of ocean export procedures; • Ability to analyze situations, positive attitude, curiosity, willingness to learn, and a proactive approach; • Experience with U.S. export processes is an advantage; • Familiarity coordinating FCL export shipments; • Strong customer service / customer experience skills.

🏖️ Benefits

• Meal allowance • Health insurance • Dental insurance • Pharmacy benefits • Totalpass • Partnerships with Bluefit and Bodytech gyms • Support Program (psychological, financial, legal, and nutritional assistance) • Life insurance • Childcare assistance • Transportation allowance • Educational platforms • Partnerships with universities and language schools • Partnership with SESC