GTM and Legal Systems Business Analyst

🕒 May 19

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Gather and document business requirements from stakeholders across sales, legal, operations, and finance departments • Configure and customize Salesforce solutions including CRM core, Sales Cloud, and related modules to meet organizational needs • Design and implement Docusign CLM workflows, template management, and signature processes • Facilitate integration between Salesforce and Docusign CLM platforms to streamline contract management and CRM processes • Create detailed functional specifications, process documentation, and user guides • Perform system testing and quality assurance to ensure solutions meet business requirements • Provide end-user training and support during system implementations and post-deployment • Analyze and optimize existing CRM and CLM processes to improve efficiency, user adoption, and business outcomes

🎯 Requirements

• 3-5 years of professional experience as a Business Analyst, Systems Analyst, or Salesforce Administrator/Developer • Proven hands-on experience with Salesforce platform, including configuration, customization, and implementation • Demonstrated proficiency with Docusign CLM, including AI features, template creation, workflow design, and system configuration • Strong understanding of contract lifecycle management processes and best practices • Experience gathering business requirements and translating them into technical solutions • Excellent written and verbal communication skills • Strong analytical and problem-solving abilities with attention to detail

🏖️ Benefits

• Crescendo offers equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics. • We are also committed to LGTBQA+ inclusion and working with this community.