Technical Support Specialist – Healthcare

🔥 16 hours ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Effectively managing incoming emails, social media inquiries, and some inbound calls • Building sustainable relationships of trust and generating help through open and interactive communication • Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies • Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution • Following communication procedures, guidelines, and policies. Research answers or solutions as needed • Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service • Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

🎯 Requirements

• Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalities • Strong written and verbal communication skills • The ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must • Active listening skills (and reading comprehension) • Ability to multitask, prioritize, and manage time effectively • Strong problem-solving and critical thinking skills • Attention to detail and diligence are a must • Track record of high-achieving attitude • Mindfulness-centered attitude • Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships • Highly empathetic, and compassionate, and able to convey that over email and chat • Interest in Mind-Body connection, meditation, yoga, all of this is a plus

🏖️ Benefits

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive base salary • Generous paid time off • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Competitive retirement benefits • Access to free posture-based fitness workouts from home • Training and professional development opportunities