Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.

Cresta

Customer Success & Support

• Assist CSMs in analyzing customer data by pulling data with SQL and analyzing it using Excel or other data analysis tools.
• Develop the ability to transform data into meaningful insights and compelling stories that drive action and highlight opportunities for improvement.
• Create visually appealing slide decks using Google Slides to effectively communicate data-driven insights to customers and internal stakeholders.
• Configure self-service options in Cresta's Opera platform, including building keyword and utterance-based rules to optimize customer contact center operations.
• Support CSMs in running frontline meetings with customers, including agenda preparation, capturing meeting minutes, and following up on action items.
• Conduct end user training sessions to guide customers in effectively utilizing Cresta's software solutions.
• Collaborate with CSMs to ensure a seamless customer experience, addressing any questions or concerns promptly and professionally.
• Contribute to ongoing customer success initiatives, including customer health monitoring, product feedback, and customer satisfaction surveys.
• Stay up to date with industry trends and best practices in customer success, AI technology, and contact center operations.

Customer Success Analyst

• Spend 80% of your time on existing Cresta customers:
  - Strategizing and implementing initiatives to increase engagement
  - Changing utilization approaches based on new business context
  - Making recommendations on product improvements
• Spend 20% of your time on new Cresta customers:
  - Ensure mutual success through project management
  - Manage people and processes for efficient deployment
• Regularly interface with multiple levels of customers
• Collaborate with Sales, Product, Marketing, and Engineering
• Define processes and playbooks for growing and scaling Customer Success at Cresta

Customer Success Manager

Machine Learning Engineer

• Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.
• Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices.
• Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7.
• Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.
• Help shape the direction of machine learning and artificial intelligence at Cresta.


Senior Machine Learning Engineer (Chat Agent)

Sales

• Own the sales experience
• Build and manage relationships with key decision-makers and executives
• Run complex sales cycles from initial contact to close
• Prospect for new clients
• Design product presentations and business cases
• Develop and deliver proposals
• Negotiate and close contracts
• Develop a command of the Cresta product and the Contact Center market
• Partner closely with Product, Marketing, Customer Success, and Engineering
• Deliver an exceptional customer experience

Remote Jobs at Cresta

Cresta

Customer Success Analyst

Cresta

Customer Success Manager

Cresta

Senior Machine Learning Engineer (Chat Agent)

Cresta

Strategic Sales Director

Cresta