Senior IT Engineer

🕒 April 29

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability. • Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA). • Utilize Iru/Kandji for deployment and security of all company Mac devices. • Manage and support Google Workspace applications. • Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks. • Design and implement integrations between various platforms and tools. • Establish and enforce security protocols to protect company data. • Provide expert-level technical support to staff. • Lead IT projects from conception to completion, including system upgrades and migrations.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus. • Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment. • Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments. • Advanced knowledge of Microsoft Intune, application deployment, device management. • Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta. • Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration. • Advanced scripting skills in languages such as Bash, Python, Go, Powershell, Terraform. • In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager. • Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure. • Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting. • Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments.

🏖️ Benefits

• competitive, location-based pay that reflects the market and what each individual brings to the table. • equity • comprehensive benefits package