Customer Support Representative, Dental

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🕒 April 1

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Engage with customers in a friendly and professional manner to address their questions and concerns. • Provide information about dental services, procedures, and any related inquiries. • Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling. • Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing. • Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction. • Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers. • Maintain accurate and up-to-date customer records in the database. • Document customer interactions, issues, and resolutions for future reference and continuous improvement. • Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience. • Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

🎯 Requirements

• Previous experience in customer service, preferably in a dental setting • Knowledge of dental procedures, terminology, and insurance processes. • Strong communication and interpersonal skills. • Excellent problem-solving abilities. • Proficiency in using customer service software and office applications. • Minimum Technical and Work Environment Requirements: • Internet Connection: • Primary internet connection with a minimum speed of 15 Mbps. • Backup internet connection with at least 10 Mbps. • Backup connection must be capable of supporting work during a power outage. • Primary Device: • Desktop or laptop equipped with at least: • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. • A minimum of 8 GB RAM. • Backup Device: • Must meet or exceed the performance of an Intel Core i3 processor. • Must be functional during power interruptions. • A functioning webcam. • A noise-canceling USB headset. • A quiet, dedicated home office space. • Peripherals and Workspace: A smartphone for communication and verification purposes.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.