IT Support

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Provide Level 1 support via the ticketing system, remote support channels, and deskside support when applicable • Troubleshoot and resolve hardware, software, OS, peripheral, printing, audio/video, and connectivity issues • Set up, configure, deploy, replace, and maintain laptops, desktops, monitors, mobile devices, printers, and other end-user equipment • Support Windows and macOS environments, productivity apps, browsers, email, collaboration tools, and remote-access tools • Diagnose basic network issues (Wi-Fi, VPN, TCP/IP, DNS, DHCP) and escalate infrastructure issues when required • Support employee onboarding and offboarding, including device preparation, account provisioning/deprovisioning, access changes, software installation, and equipment recovery • Handle routine user and access administration, including password resets, MFA enrollment, group membership, distribution lists, licenses, and approved permissions • Support and troubleshoot business phone/VoIP systems, including user provisioning, device/app setup, call quality, and basic configuration • Log, prioritize, update, and resolve tickets within established SLAs, with clear troubleshooting notes and escalation details • Maintain accurate IT asset and inventory records, including assignments, replacements, returns, repairs, and spares • Follow IT security, access-control, data-protection, change-management, and support procedures; promptly escalate suspected security issues • Create and maintain support documentation, knowledge-base articles, setup instructions, and standard troubleshooting procedures • Coordinate hardware repairs, warranty/vendor support, and equipment replacements as needed • Perform other IT support duties assigned by the Team Manager

🎯 Requirements

• 3+ years in IT help desk, desktop/deskside support, or similar end-user support • Strong troubleshooting across Windows 10/11 and macOS, including hardware, applications, and peripherals • Admin-level experience with Google Workspace, Microsoft 365 / Entra ID, and Slack • Ability to diagnose basic network and remote-access issues (Wi-Fi, VPN, TCP/IP, DNS, DHCP) • Hands-on experience with onboarding/offboarding, device deployment, account and access administration, and MFA • Experience with ITSM/ticketing platforms (e.g., Zendesk, Jira Service Management, ServiceNow) and a working understanding of SLAs, escalation, and ITIL • Excellent written and spoken English, with the ability to explain technical issues clearly to non-technical users • Strong documentation habits, attention to detail, and ability to manage multiple requests independently • Degree in IT, Computer Science, or a related field, or equivalent experience • Nice to have: Endpoint/device management (Intune, MDM, RMM, SCCM) and Apple Business Manager • Nice to have: Phone/VoIP administration (GCF, RingCentral, 8x8, or similar) • Nice to have: Atlassian / Jira Service Management admin experience • Nice to have: Admin experience with Salesforce, AWS, Zoom, ChatGPT, or Claude consoles • Nice to have: PowerShell or other scripting/automation

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