Team Lead – Account Manager, Business Growth

🕒 March 27

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Crisalix

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Healthcare Insurance • Artificial Intelligence • Wellness

Crisalix is a leading company in the field of 3D visualization technology for plastic and cosmetic surgery. Their platform allows patients to visualize potential outcomes of cosmetic procedures before they undergo surgery, using advanced 3D software. By simply uploading photos, users can simulate and view the anticipated results of surgeries such as breast augmentation, rhinoplasty, and more. The company's innovative technology is used by cosmetic surgeons around the world to help patients make informed decisions. Crisalix emphasizes the use of AI to enhance precision in simulations, and provides a virtual community where users can share experiences and gain feedback.

📋 Description

• You are accountable for retention, expansion, and recurring revenue growth across Crisalix’s customer base. • Drive predictable renewal, upsell, and cross-sell revenue. • Ensure every client delivers measurable ROI and business growth. • Build a high-performing Customer Success organization with strong commercial discipline. • Partner closely with Sales to align forecasting, pipeline, and growth strategy. • Embed a data-driven, performance-focused culture. • Own renewal, upsell, and expansion revenue targets. • Build and manage a scalable post-sales revenue pipeline. • Lead strategic renewal and expansion negotiations. • Personally close key account expansion and renewal deals. • Maximize Client ROI and ensure every client extracts maximum value from solutions.

🎯 Requirements

• Proven experience owning post-sales revenue and expansion targets in B2B SaaS or similar sectors. • Strong track record managing account with commercial KPIs. • Experienced in leading renewals, upsell, and complex account negotiations. • Transformative Leader: Your vision, innovation, and results have redefined customer success in every organization you’ve joined. • Proven Results: You have a standout record leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors—always delivering high client satisfaction, retention, and account growth. • Clinic/Client Growth Focus: You’ve demonstrated success in helping B2B clients grow their own business through strategic support and value creation. • Upsell & Cross-Sell Champion: You consistently generate revenue expansion by uncovering client needs and creating new value. • Analytical & Data-Driven: Proficient with numbers, you not only track KPIs but transform complex data into clear, actionable strategies for team and client success, constantly raising the bar through metrics-driven improvements. • CRM & Tech-Savvy: Experienced collaborating with development/IT to improve tools and workflows; adept at leveraging the latest technology and automation to scale impact. • Specialised Software Onboarding Expertise: Proven experience onboarding clients using specialised third-party software (not just native platform onboarding), including guiding complex technical setups, integrations, and workflow adoption across diverse client environments. • Relentless Improver: You thrive on continuously challenging the status quo, creating new standards of excellence, and inspiring your team to surpass goals through smart, data-backed leadership. • Process & Performance Optimizer: Expert at designing and implementing systems that provide laser-focused control and oversight of team workflows, ensuring maximum efficiency and impact. • Inspirational Leader: Strong experience building, developing, and motivating high-performing teams. • Customer Advocate: Deeply committed to understanding and amplifying the client’s voice within the company. • Exceptional Communicator: Persuasive and clear, able to engage executive clients and inspire internal teams. • Languages: Fluent English required; AS WELL AS Portuguese OR Spanish AND other languages a strong plus.

🏖️ Benefits

• Flexible location and competitive package • Clear path to senior leadership