Gaming Customer Service, Russian-Speaking

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🕒 December 1, 2025

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects companies with engineering, ICT and multilingual professionals across more than 102 countries. They provide permanent hires and talent-leasing solutions, operate a remote-first model and talent pool platform, and use technology to streamline candidate sourcing, relocation and placement. Headquartered in Lisbon, Portugal, they focus on bridging skill gaps for international customer experience, engineering and IT roles.

📋 Description

• Provide email and chat support to players in Russian, occasionally in English • Assist with account access, login issues, and registration • Support customers with payment questions, including refunds and transaction clarifications • Help restore and update account information such as emails, phone numbers, and security details • Handle compromised accounts and in-game character restoration • Clarify questions about reward programs, tokens, and pre-paid game cards • Manage sensitive customer data with professionalism and accuracy • Deliver a positive, helpful, and player-focused service experience

🎯 Requirements

• Fluency C2 in Russian • English level B2 or higher • Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection) • Located in continental Portugal or willing to relocate (relocation help is provided) • Willingness to work in rotational shifts (daytime schedule) • Experience in customer service, tech support, or gaming communities (preferred) • Familiarity with gaming platforms and online account systems (preferred) • Strong problem-solving and communication skills (preferred) • Ability to multitask and adapt to fast-paced environments (preferred)

🏖️ Benefits

• Relocation help provided • Comprehensive training program in English (approx. 10 working days)