German-Speaking Customer Service Representative

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3 days ago

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Cross Border Talents

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Recruitment • HR Tech • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects employers with talent across more than 100 countries. The company provides permanent and talent-leasing recruitment solutions with particular focus on Engineering, ICT, and multilingual/customer-experience roles, and operates a remote-friendly talent pool, candidate academy, and recruitment technology to streamline hiring and relocation. CBT offers tailored, B2B recruitment services and relocation support to businesses worldwide.

201 - 500 employees

Founded 2013

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide outstanding customer support to German-speaking clients via phone, email, and chat, helping with website technical issues • Troubleshoot and resolve problems related to website setup, configuration, and functionality • Assist customers in using website tools, explaining features and resolving issues efficiently • Log all customer interactions and technical issues in the CRM system for proper follow-up • Ensure prompt and professional resolution of issues to guarantee customer satisfaction • Follow company processes for troubleshooting, escalating issues, and resolving customer concerns • Escalate more complex issues to higher-level support or relevant teams • Provide feedback to management on recurring issues and areas for improvement • Take ownership of customer issues, ensuring quick resolution and follow-up when necessary • Maintain confidentiality and adhere to data protection policies when handling customer data • Collaborate with team members to enhance processes and improve the customer experience • Manage customer expectations and maintain composure in high-pressure situations • Continue supporting customers with ongoing technical queries to help them maximize their use of our services

🎯 Requirements

• German (C2 level required) • English (Intermediate proficiency preferred) • Prior experience in customer service or technical support is an advantage but not essential • Technical aptitude and willingness to learn about website solutions and troubleshooting • Excellent written and verbal communication skills, with a customer-oriented approach • Strong problem-solving abilities with the capacity to address technical challenges • Ability to work independently and maintain high-quality service in a remote environment • Ability to manage multiple tasks and customer inquiries in a fast-paced setting • Attention to detail and accuracy when performing repetitive tasks • Comfortable working flexible hours, including night shifts and weekends • EU ID required for employment in Portugal • Residence card required for non-EU nationals

🏖️ Benefits

• Competitive salary • Comprehensive health and life insurance • Opportunities for career advancement • Meal allowance • Transport allowance • Equipment provided by the company (Laptop, tools, software)