Customer Service Agent, Croatian Speaking

🕒 December 1, 2025

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.

📋 Description

• Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments); • Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required); • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; • Troubleshoot through the use of open questions, support documents, and system training; • Offer recommendations to common problems or frequently asked questions.

🎯 Requirements

• High School Diploma or Higher is preferred • Native/Fluent Croatian speaker; • Good level of English - min B1 (training might be in ENG); • Good Problem-Solving Skills; • Strong troubleshooting skills; • Familiar with Technology; • Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have); • Previous experience in any customer facing role; • Hospitality or Car Rental experience is preferable; • Passionate about customers

🏖️ Benefits

• Private Health & Life Insurance • Permanent contract • Competitive salary • 25 days annual leave • Working hours: 40h per week = is 8 hours per day / 5 days a week • Relocation package* - 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies - up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment) - legal support with hiring documents (candidates need to gather and provide the required documents) *For candidates based in Greece, company does not provide any relocation package