Customer Service Representative, Dutch Speaking

🕒 January 9

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.

📋 Description

• Deliver empathetic, accurate, and timely user support • Stay up to date on products and community standards to provide effective solutions • Make thoughtful, community-focused decisions in complex situations • Investigate and resolve user issues, including account access and abuse reports • Respond to user inquiries with professionalism, empathy, and efficiency • Leverage market-specific insights to identify scalable improvements in user support • Analyze data to optimize workflows and enhance user experience • Enforce Terms of Use by monitoring and addressing reports of abusive content • Identify trends and escalate emerging or complex issues to the global team

🎯 Requirements

• Language proficiency: Dutch: C1-C2 level (native or near-native) • English: B2 level or higher • Excellent interpersonal and communication skills with a genuine sense of empathy • Proactive and community-oriented mindset • Strong analytical skills with attention to detail • Ability to interpret and apply community standards consistently • Comfortable using data-driven insights to improve processes • Familiarity with online communities or social platforms (training provided)

🏖️ Benefits

• Competitive Salary: 1,500euros/month • Performance bonus • Work schedule: Monday-Sunday, 09:00 - 19:00 (8-hour shifts, 5 days/week, rotating) • Relocation support: Assistance provided for candidates relocating to Greece • Career development: Continuous training, growth opportunities, and mentorship • Work environment: International, inclusive, and supportive workplace culture • Flexibility: Hybrid and adaptable working conditions