Cross Border Talents
Recruitment • B2B
Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.
Customer Service Representative, Portuguese
Job not on LinkedIn
4 days ago
🗣️🇧🇷🇵🇹 Portuguese Required
Cross Border Talents
Recruitment • B2B
Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.
📋 Description
• Provide empathetic, accurate, and timely support to users. • Stay informed about the products and community standards to offer effective solutions. • Make thoughtful decisions while advocating for the community's best interests. • Investigate and resolve user issues, including account support requests and reports of abusive content. • Respond to inquiries with speed, quality, and empathy. • Use your market-specific knowledge to identify scalable improvements in user support. • Analyze data to enhance the user experience and improve workflows. • Enforce the Terms of Use by monitoring and addressing abuse reports. • Identify trends and escalate complex issues to the global team when necessary.
🎯 Requirements
• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Portuguese (C2) and English (B2). • A proactive attitude with a bias toward doing what’s right for the community. • Strong attention to detail and a results-driven mindset. • Ability to analyze data and identify trends to improve workflows. • Familiarity with products and community standards (training will be provided).
🏖️ Benefits
• Performance bonus: up to €200 per month • Opportunity to work in an international and supportive environment in Athens • Continuous training and career development opportunities • Flexible working conditions and a vibrant workplace culture • Relocation assistance for candidates outside Greece • Options to work remotely
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