Workday Support Analyst

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Deliver exceptional customer support by responding to and resolving Workday Production Support cases from HR, Talent Acquisition, and Finance teams while meeting SLA and case resolution targets • Perform light configurations and enhancements including notifications, alerts, validations, help text, document updates, and modifications of existing business processes, all while maintaining excellent attention to detail • Execute routine system tasks following established SOPs, such as security assignments, creating new locations and cost centers, and processing bulk transactions via EIBs • Collect evidence for Workday SOX controls for Internal Audit • Test and validate solutions by conducting thorough testing of your configurations, coordinating user acceptance testing with requestors, and obtaining sign-off before deploying changes to Production • Monitor system health by reviewing integration errors according to defined procedures and escalating technical issues to the appropriate team members when needed • Drive process improvements by identifying opportunities to optimize support workflows, updating documentation and SOPs, and contributing to the team's operational excellence • Collaborate cross-functionally with internal customers to understand requirements and deliver effective solutions • Continuously develop your expertise through Workday Community participation, training, and staying current on system updates and best practices

🎯 Requirements

• 3+ years of hands-on Workday HCM experience in a system support or analyst role, with functional knowledge and light configuration experience • 1+ year of hands-on Workday Recruiting experience, with the ability to support recruiting workflows and troubleshoot common issues • Proven customer service excellence with strong written and verbal communication skills, and a track record of delivering responsive, professional support • Technical proficiency including experience with EIB data loads, Excel for data analysis and manipulation, and ticketing systems • Strong organizational skills with the ability to manage competing priorities, maintain ticket queues, and meet high service expectations in a fast-paced environment • Experience writing and maintaining SOPs, process guides, and system documentation to support operational excellence • Experience working in a global environment, collaborating effectively across time zones and with multiple stakeholder groups • Bachelor's degree or equivalent experience in HR, Information Technology, Business Administration, or a related field • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. • Must be willing to work 2PM -11PM IST shift

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe