Vice President of Access Services

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October 28

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Communication Service for the Deaf (CSD)

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Non-profit • Education • Social Impact

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

1001 - 5000 employees

Founded 1975

🤝 Non-profit

📚 Education

🌍 Social Impact

💰 $75k Grant on 2017-11

📋 Description

• The Vice President of Access Services is responsible for overseeing and expanding CSD’s Access Services division. • Focus on driving the growth and operational excellence of Sign Language and captioning services. • Build and nurture strong relationships with clients, partners, and independent interpreting contractors. • Lead strategic business development efforts for CSD Access. • Collaborate with internal marketing teams and other stakeholders to identify and execute opportunities for expansion and innovation. • Evaluate and improve VRI and captioning technologies to ensure top-tier service delivery and innovation. • Build and maintain relationships with clients, partners, and industry stakeholders to expand market presence. • Ensure effective scheduling, compliance, and quality standards for all interpreting services. • Work closely with the Division President and other CSD Access leadership to align strategic priorities and initiatives.

🎯 Requirements

• Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred). • Minimum of 10-15 years of progressive leadership experience in interpreting services, accessibility services, or related industries, with at least 5 years in a senior leadership role. • 5–10 years of experience in business development, with a proven record of driving service growth and expansion. • 5–10 years of experience leading and scaling high-performing teams, including independent contractor networks. • Demonstrated expertise in managing and growing interpreting agencies, with deep understanding of VRI, captioning, and related technologies. • Proven track record of developing and executing strategies that drive operational efficiency and revenue growth. • Strong leadership, communication, and relationship-building skills, with the ability to collaborate across diverse teams and stakeholders. • Excellent strategic thinking, analytical, and problem-solving skills with a focus on innovation and scalability. • Well-connected within the interpreting, Deaf, and hard-of-hearing communities, with established industry relationships. • Commitment to CSD’s mission and values, with a passion for creating accessible, inclusive communication experiences. • Ability to communicate in American Sign Language (Required).