Director of Sales – Healthcare, Payments

🕒 March 14

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Logo of CSG

CSG

5001 - 10000 employees

Founded 1982

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

📋 Description

• Lead the healthcare go‑to‑market for Payments SSU - Develop and execute a comprehensive sales strategy for healthcare ISVs, partners, and direct merchants, fully aligned to Payments SSU growth objectives. • Define and manage clear OKRs and sales targets that drive new logo acquisition and sustainable, profitable revenue. • Operate as a coach and a player - Act as a hands‑on sales leader, actively participating in high‑value pursuits, C‑level conversations, and complex deal negotiations. • Model best‑in‑class sales execution in the payments space while empowering and mentoring your team to win independently. • Build and develop a high‑performing healthcare sales team - Hire, onboard, and develop sales professionals with strong payments and healthcare expertise. • Foster a culture of accountability, excellence, and continuous improvement, supported by regular performance reviews and tailored coaching. • Grow the healthcare partner and ISV ecosystem - Identify, evaluate, and build strategic partnerships with healthcare ISVs, platforms, and industry partners that extend the reach of our Payments SSU. • Drive joint go‑to‑market initiatives that maximize revenue from the partner and ISV ecosystem. • Own the pipeline and forecast with rigor - Oversee the end‑to‑end sales pipeline for healthcare, ensuring healthy coverage, velocity, and accuracy in forecasting. • Leverage Salesforce and data/analytics to track performance, optimize coverage, and inform strategic decisions. • Champion a customer‑centric payments experience - Partner closely with Product, Implementation, and Customer Success to ensure a seamless customer journey from onboarding to post‑go‑live support. • Act as the voice of the healthcare customer, feeding market insights back into the Payments SSU roadmap and service enhancements. • Influence cross‑functional outcomes - Collaborate with Marketing on targeted campaigns and thought leadership to elevate our presence in healthcare payments. • Work with Product to prioritize features and solutions that resonate with healthcare providers, payers, and ISVs.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or related field. • 10+ years of progressive sales experience, including 5+ years in a leadership role within the payments or fintech industry. • Proven success in acquiring and scaling ISV, partner, and merchant accounts, ideally in the healthcare vertical. • Demonstrated coach/player leadership style – you lead from the front and develop others through example. • Deep understanding of the payments ecosystem (card‑present, card‑not‑present, gateways, processors, embedded payments, etc.) and how it applies in healthcare. • Strong communication, stakeholder management, and negotiation skills, with the ability to influence at executive level internally and externally. • Data‑driven mindset, with hands‑on experience using CRM (Salesforce) and analytics to manage performance and optimize outcomes. • Comfortable operating in a fast‑paced, results‑oriented environment with evolving priorities. • Experience in SaaS and/or business process automation environments, particularly where payments are embedded in workflow or revenue cycle solutions. • Familiarity with regulatory and compliance standards in payments and healthcare. • Demonstrated ability to cultivate strategic partnerships with technology providers, platforms, ISVs, and industry leaders in healthcare.

🏖️ Benefits

• This role is eligible for a bonus opportunity

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