Operational Engineer, Citrix

🕒 April 28

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

📋 Description

• Validate end-to-end data pipelines from source systems to final dashboards • Provide L1/L2 support for Citrix Virtual Apps and Desktops (CVAD) environments • Monitor and maintain Citrix components such as: Delivery Controllers, StoreFront, Citrix Gateway (NetScaler), VDAs (Virtual Delivery Agents) • Perform basic troubleshooting for session, connectivity, and performance issues • Handle incidents, service requests, and alerts via ticketing tools (e.g., ServiceNow) • Perform initial triage and escalate complex issues to L2/L3 teams • Ensure adherence to SLA/OLA commitments • Provide timely updates to stakeholders and users • Monitor system health using tools like: Citrix Director, SCOM / other monitoring tools • Perform routine checks and preventive maintenance • Assist in patching and upgrades of Citrix components • Support user provisioning and access issues • Troubleshoot login failures, profile issues, and application launch failures • Work with Active Directory teams for authentication-related issues • Generate basic reports on incidents, uptime, and performance

🎯 Requirements

• Bachelor’s degree in computer science, Software Engineering, or related field, or equivalent practical experience. • 1–3 years of experience in Citrix/Windows support • Exposure to ITIL processes • Monitoring tools (SCOM, Nagios, etc.) • Certifications (nice to have): Citrix Certified Associate (CCA), Microsoft certifications (Windows Server / Azure) • Basic knowledge of: Citrix Virtual Apps and Desktops (CVAD), Citrix Gateway (NetScaler), Windows Server (2016/2019/2022), Active Directory, DNS, DHCP • Understanding of: Remote Desktop Services (RDS), Group Policy (GPO) • Basic troubleshooting skills for: User sessions, Application delivery issues, Network connectivity • Strong problem-solving and analytical skills • Scripting knowledge, AI tools exposure • Good communication (verbal & written) • Ability to work in a 24x7 support environment • Team player with a proactive attitude

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off