Executive Assistant – Revenue Cycle Operations Coordinator

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CSI Pharmacy

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

CSI Pharmacy is a nationwide specialty pharmacy that focuses on providing services and therapies for patients with chronic and rare illnesses requiring complex care. Founded by pharmacists, the company is dedicated to improving the health and lives of its patients by offering individualized infusion therapies, specialized pharmaceutical knowledge, and passionate patient advocacy. With a presence across the country, CSI Pharmacy offers services such as nursing, pharmacy services, insurance and reimbursement navigation, and patient advocacy, aiming to treat each patient with personalized attention. The company specializes in treating rare diseases with biologics and plasma-derived therapies and is committed to optimizing patient outcomes in the comfort of their homes.

📋 Description

• Provides high-level administrative support and assistance to the CEO and other assigned executive leadership staff. • Performs clerical and administrative tasks including drafting correspondence, reports, presentations, memoranda, and other executive documents. • Manages executive calendars, scheduling, and meeting coordination. • Arranges travel, accommodations, and related logistics for executive leadership. • Attends meetings on behalf of executives, records minutes, tracks action items, and ensures timely follow-up. • Screens incoming communications and prioritizes items requiring executive attention. • Maintains executive records, files, and confidential documentation. • Assists with special projects and strategic initiatives as assigned by executive leadership. • Completes and submits executive reports and supporting documentation in a timely manner. • Provides administrative and operational support to the Revenue Cycle Director. • Assists with preparation, compilation, proofreading, and distribution of revenue cycle reports, scorecards, dashboards, and operational metrics. • Tracks key performance indicators related to insurance verification, prior authorizations, intake workflow, claim submission readiness, billing operations, and reimbursement activities. • Monitors departmental action items and follows up with stakeholders to ensure timely completion. • Coordinates meetings, agendas, presentations, and documentation for Revenue Cycle leadership. • Maintains organized records of revenue cycle initiatives, audits, projects, and operational improvement efforts. • Assists in identifying workflow bottlenecks and supports process improvement initiatives. • Retrieves information from operational systems, records, emails, and reports to support leadership decision-making. • Collaborates with Billing, Insurance Verification, Intake, Referral Management, Data Entry, Nursing Operations, and other departments to ensure alignment and communication. • Supports audit preparation, documentation management, and follow-up activities as assigned. • Assists with tracking departmental goals, project timelines, and strategic initiatives. • Develops and maintains recurring operational reports and leadership summaries. • Monitors completion of assigned projects and operational initiatives. • Prepares meeting agendas, presentation materials, and executive summaries. • Maintains training records, controlled documents, and departmental documentation as assigned. • Conducts research and data gathering to support executive and operational leadership. • Supports company-wide communication and coordination efforts. • Maintains accurate records and documentation in accordance with company policies and compliance standards. • Answers and directs incoming calls professionally. • Maintains effective working relationships across all departments. • Adheres to confidentiality, compliance, regulatory, and company policy requirements. • Represents the company professionally at all times. • Participates in meetings, trainings, conferences, and other company functions as assigned. • Performs other duties and responsibilities as assigned.

🎯 Requirements

• Excellent verbal and written communication skills. • Exceptional organizational and time management skills. • Strong attention to detail and follow-through. • Ability to manage multiple priorities and changing deadlines. • Strong analytical and reporting skills. • Ability to maintain confidentiality and exercise discretion. • Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. • Ability to learn and utilize healthcare software systems and reporting platforms. • Strong interpersonal and collaboration skills. • High School Diploma or equivalent required. • Associate's or Bachelor's degree preferred. • Minimum 3 years of executive administrative support experience. • Minimum 2 years of healthcare operations, revenue cycle, billing, insurance verification, quality operations, or related healthcare experience preferred. • Knowledge of medical terminology and healthcare reimbursement processes preferred. • Experience preparing reports, dashboards, and executive-level presentations preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements