Engineer, Customer Service – f/m/d

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Canadian Solar Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2001

🏗️ Construction

📦 Logistics

⚡ Energy

Construction • Logistics • Energy

Canadian Solar Inc. is a global company specializing in solar power technologies and energy storage solutions. The company provides a wide range of solar products, including solar modules, utility inverters, and energy storage systems for both residential and utility-scale projects. Canadian Solar boasts a substantial international presence, with active customers in over 160 countries and subsidiaries in 23 countries across six continents. It is committed to sustainability and responsible supply chain management, ensuring its goods are produced without prohibited forms of labor. With significant manufacturing capabilities in Asia and the Americas, Canadian Solar is a key player in the renewable energy industry, supporting a transition to clean energy through innovative solar plants and energy storage solutions.

📋 Description

• Serve as first-level customer contact for after-sales technical inquiries, troubleshooting, and warranty-related topics • Handle customer complaints, coordinate replacements, and ensure timely issue resolution • Conduct customer training and technical webinars on product usage, maintenance, and troubleshooting • Support system commissioning, remote diagnostics, and post-installation guidance • Collaborate with Product Management, Technical Support, and Engineering teams on escalated issues • Use PV simulation and monitoring tools to analyze system performance and provide post-installation insights • Ensure technical accuracy and customer alignment in service-level agreements and warranty documentation • Build and maintain relationships with installers, service partners, and end customers • Support onsite installations and commissioning, especially first-time installations; travel up to 20% required • Support product rollouts from a service-readiness perspective • Develop and update service manuals, FAQs, technical support documentation, and internal knowledge-base content • Gather field feedback for continuous product improvement • Ensure compliance with applicable codes, safety standards, and certification requirements • Advocate internally for improvements based on customer usage and support cases

🎯 Requirements

• Bachelor's degree in Electrical Engineering or a related technical field; Master’s degree is a plus • Minimum 3 years of experience in technical customer service, technical support, or field service, ideally in the PV or energy storage sector • Practical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset • Strong analytical and technical problem-solving skills • Ability to explain complex technical topics clearly and in a customer-friendly manner • Familiarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies • Excellent communication skills across installers, homeowners, and O&M providers • Valid driver's license required • Fluent English and Italian; additional languages are a plus • CV must be submitted in English

🏖️ Benefits

• Training programs and promotional opportunities • Various flexible work options to support employees' well-being • Work-life balance support