Senior Client Relationship Manager

🔥 9 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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CuraLinc Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

👥 HR Tech

🤝 B2B

💰 Private equity on 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare is a clinical-first employee behavioral health and EAP (Employee Assistance Program) provider that delivers employer mental health benefits and care coordination. The company connects employees to clinically appropriate care—therapy, coaching, rapid-access psychiatry, substance-use disorder treatment, and 24/7 licensed clinician support—augmented by technology such as an AI Care Companion to improve engagement and early risk detection. CuraLinc emphasizes financially sustainable programs with measurable outcomes (claims include serving ~22 million members, ~4,400 clients, <1 day speed-to-care, and a strong ROI), targeting enterprise and benefits leaders seeking scalable, evidence-driven workplace mental health solutions.

📋 Description

• Manage And Grow Client Relationships: Act as the Primary Point of Contact for a Defined Book of Complex EAP and Wellness Clients, Maintaining and Growing Business Relationships by Delivering a Strategic, Value-Added Experience, Leading Proactive Renewal Efforts, and Identifying Opportunities to Expand Services in Alignment with Each Client's Long-Term Goals • Provide Consultative Recommendations and Evaluate Program Performance: Offer Strategic and Consultative Recommendations to Help Clients Maximize The Value of Their EAP and/or Wellness Programs, Applying Deep Knowledge of Behavioral Health Trends to Translate Program Insights Into Actionable Strategies — While Continuously Evaluating Program Performance Through Executive-Level Business Reviews, ROI Analysis, and Close Coordination with Clinical and Operations Teams • Develop Client-Specific Engagement Strategies: Collaborate with Client Plan Sponsors and Their Brokers to Develop and Implement Tailored Engagement Strategies for EAP and/or Wellness Programs, Leveraging Knowledge of Workforce Demographics and Organizational Culture to Design Impactful, Multi-Channel Communication Campaigns That Drive Sustained Employee Participation • Coordinate Benefit Integration and Understand Product Suite: Navigate Complex, Multi-Vendor Benefit Environments to Ensure CuraLinc's EAP and Behavioral Health Services Integrate Seamlessly with a Client's Other Benefit Plan Components — While Maintaining a Comprehensive Understanding of CuraLinc's Product Suite, Market Trends, and Competitive Landscape to Serve as a Trusted Advisor to Clients, Brokers, and Consultants • Represent CuraLinc Healthcare: Represent CuraLinc at Both Live and Virtual Client Presentations, Finalist Meetings, Health Fairs, and Industry Events — Presenting Program Outcomes and Strategic Recommendations with Confidence and Authority, Reinforcing CuraLinc's Position as a Leader in Employer-Sponsored Mental Health • Coach, Collaborate, And Contribute to Team Success: Mentor and Support Junior Client Relationship Team Members While Actively Contributing to Team Meetings, Cross-Functional Initiatives, and Leadership Requests — Fostering a High-Performing, Collaborative Team Culture That Reflects CuraLinc's Mission and Values

🎯 Requirements

• Three or More Years of Business-to-Business Account Management Experience • Healthcare, Employee Benefits or Insurance Account Management Experience is Preferred (EAP, PBM, UM, Wellness, TPA, Carrier, Broker, etc.) • Bachelor's Degree Preferred • Working Knowledge of Microsoft Office Suite • Strong presentation and Communication Skills

🏖️ Benefits

• 100% company-paid single tier medical insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance