Sales and Service Operations Analyst

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $69.3k - $118.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Curriculum Associates

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1976

📚 Education

🤝 B2B

Education • B2B

Curriculum Associates is a company that partners with educators to make classrooms better places for teachers and students. They focus on providing evidence-based instructional materials and assessments, such as the i-Ready platform, which supports personalized learning and helps teachers differentiate instruction. Their offerings include diagnostics, mathematics, reading, and writing programs, aimed at improving student outcomes from kindergarten to 8th grade. Curriculum Associates also conducts research to understand and enhance the state of student learning. The company has recently expanded by acquiring SoapBox Labs, a leader in voice AI technology, emphasizing their commitment to equity-driven learning experiences.

📋 Description

• Support Salesforce pipeline management and operations for the PSM team, ensuring data integrity, accurate workflows, and timely resolution of issues • Perform data investigations, testing, and validation to maintain accuracy across Salesforce and related systems • Build, maintain, and enhance Salesforce reports and dashboards to provide visibility into pipelines, KPIs, and operational performance • Partner with Business Systems and cross-functional teams to support system improvements, new tool integrations, and operational initiatives • Contribute to Jira-based project tracking for larger initiatives, including reviewing tickets, providing updates, and collaborating with project stakeholders • Own and maintain PSM systems support in partnership with Business Systems • Identify opportunities to streamline and improve PSM operational processes • Drive system scalability and efficiency by optimizing Salesforce and related tools • Own and continuously improve onboarding training programs • Serve as the Subject Matter Expert for Salesforce and related sales and PSM systems • Support larger cross-functional initiatives by coordinating across teams • Audit and consolidate existing documentation to ensure accuracy, accessibility, and consistency

🎯 Requirements

• Bachelor’s Degree in Business, Operations, or related field required • 3–5 years of experience in sales operations, revenue operations, or a related analytical/operational role • Salesforce experience required; Salesforce Administrator or equivalent certification strongly preferred • Experience with project management tools (Jira preferred) and Agile methodologies a plus • Experience developing or delivering training programs and/or operational documentation preferred

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • 401k plan with employer match • Flexible vacation and sick policy • Twelve paid holidays • Winter office closure between Christmas and New Year's • Additional perks and benefits