Manager, Learning Operations – Effectiveness

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Logistics

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Own the end-to-end learning operations model, ensuring programs are operationally ready, scalable, and well-governed • Serve as the system owner for the Learning Management System (LMS), including structure, configuration, user administration, and governance • Design, build, and maintain dashboards and reporting that provide visibility into training completion and compliance • Partner with L&D leaders to define success metrics and KPIs for learning programs • Ensure operational readiness for program launches, pilots, and large-scale rollouts • Establish and maintain standards for training tracking, completion, and compliance reporting

🎯 Requirements

• Bachelor’s degree in Business, Analytics, Learning & Development, HR, or a related field, or equivalent experience • 5+ years of experience in learning operations, LMS administration, learning analytics, or a related role • Demonstrated experience administering and optimizing an LMS in a complex, multi-program environment • Strong experience designing reporting, dashboards, and data analysis for training programs • Experience establishing processes and governance for learning operations at scale • Strong analytical skills with the ability to translate data into actionable insights • Strong attention to detail and commitment to data accuracy and integrity • Ability to manage multiple priorities in a fast-paced, dynamic environment

🏖️ Benefits

• health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work