Senior Manager, Learning Programs – Capability

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Logistics

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Serve as the lead facilitator for enterprise, leadership, and service delivery training programs • Deliver high-impact learning experiences across audiences including frontline leaders, managers, directors, and senior leadership • Facilitate instructor-led (ILT), virtual (VILT), and hybrid sessions with a strong focus on engagement, application, and behavior change • Establish a consistent, high-quality facilitation approach that can be scaled across additional facilitators and trainers • Own the end-to-end structure and evolution of leadership and service delivery learning programs • Define learning journeys, program sequencing, and capability-building pathways aligned to business priorities • Ensure programs address both leadership capability and operational/service delivery excellence • Partner with COEs and Operations leaders to ensure programs reinforce enterprise operational standards, service delivery expectations, and ways of working • Integrate SOPs, playbooks, and operational priorities into learning programs to ensure real-world relevance • Own program rollout strategies, including communication, stakeholder alignment, and readiness planning • Lead change enablement efforts for new programs, tools, and operational initiatives • Define success metrics for training programs, including adoption, behavior change, and operational impact • Serve as a strategic and highly visible partner to executive leadership, Operations, HR, and Client Services

🎯 Requirements

• Bachelor’s degree in Education, Human Resources, Business Administration, or related field (Master’s preferred) • 7+ years of experience in Learning & Development, leadership development, operations enablement, or related field • Strong experience facilitating training programs for leadership audiences (managers, directors, senior leaders) • Demonstrated ability to lead high-visibility sessions and engage senior stakeholders • Experience building and delivering large-scale learning programs across distributed or multi-site organizations • Proven ability to translate business and operational needs into structured learning experiences • Strong stakeholder management and influencing skills across all levels of the organization • Experience driving adoption and behavior change through training and reinforcement strategies • Ability to balance strategic program ownership with hands-on facilitation and execution

🏖️ Benefits

• health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work