Director, Sales

🕒 May 7

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA. • Elevate sales conversations: coach your team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes. • Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN to build trust and demonstrate long-term value. • Develop and execute regional territory plans that create healthy pipeline and support sustained growth across diverse EMEA markets. • Lead and coach on outbound sales motion: ensure your team builds the majority of pipeline through outbound prospecting and proactive engagement within EMEA. • Partner cross-functionally with Marketing, Sales Development, and Partnerships to bring the best of Customer.io to every customer interaction. • Coach and enable your team across the full sales cycle, with a strong emphasis on thoughtful discovery and solution design. • Forecast with accuracy, ensuring leadership has clear visibility into pipeline health and deal progress. • Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance.

🎯 Requirements

• 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams. • Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes. • Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement platforms. • Experience navigating complex, multi-country sales environments across EMEA, including varying market dynamics and buying behaviors. • Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts. • Skilled in coaching teams on discovery, consultative selling, and outcome alignment. • Data-driven operator who can forecast, manage to targets, and instill operational rigor. • Inspirational leader who balances accountability with development — motivating teams to perform at their best while growing their careers. • Collaborative partner who builds strong relationships across GTM, Product, and Customer Success.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget