Support Analyst – CHAT

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CV CRM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 B2B

🏠 Real Estate

☁️ SaaS

B2B • Real Estate • SaaS

CV CRM is a comprehensive software solution designed to enhance the sales management of real estate developers, builders, and land developers. It offers an intuitive, fully online platform that streamlines the entire sales journey from lead generation to post-sale customer relationship management. With over a decade of experience and more than 1000 clients, CV CRM incorporates advanced features such as lead qualification, sales automation, and integration with various tools to improve productivity and customer retention.

📋 Description

• Assist customers via chat, Microsoft Teams video calls, and email • Answer frequently asked questions, address issues, and provide general customer support • Assist customers in resolving technical issues by providing support and guidance • Create content for the knowledge base • Ensure an excellent customer service experience • Enhance the support team’s structure and processes through continuous improvement • Train other support representatives in best practices for communication, analysis, and problem-solving • Collaborate with the development team to identify and resolve potential bugs • Conduct benchmarking, take courses, and participate in mentoring programs to improve support quality

🎯 Requirements

• Excellent verbal and written communication skills, with clarity and objectivity • Empathy and active listening • Creativity and initiative to find solutions and handle different situations • Dynamic, proactive, and collaborative profile • Curiosity and eagerness to learn about new technologies, tools, and processes • Strong analytical skills and adaptability to investigate scenarios and solve problems • Ability to make decisions based on data and information • Organization and attention to detail • Knowledge of Excel • Experience with customer service and support software and platforms • Experience providing customer service and support via chat, especially at technology or software companies • Knowledge of or experience with the real estate market and its processes is a plus • Residing in Fortaleza, São Paulo, Curitiba, or Porto Alegre is a plus

🏖️ Benefits

• 100% remote work, providing greater flexibility and quality of life • Food allowance through iFood Card • SulAmérica health insurance • Dental insurance • Access to Moodar, TotalPass, and Wellhub platforms for health, wellness, and quality of life • Feedz, an employee engagement and experience platform • Home office allowance • Birthday day off • Annual bonus plan, according to the criteria established by the company