Customer Support Analyst – Night Shift

🔥 12 hours ago

🇧🇷 Brazil – Remote

💵 R$0 - R$2.9k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mellro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏠 Real Estate

💳 Fintech

🤝 B2B

💰 $897.3k Angel Round - Mell.ro on 2024-07

Real Estate • Fintech • B2B

Mellro is a Brazilian rent payment guarantor that serves real estate agents and brokerages across Brazil. It simplifies the rental process with technology-enabled (and free) tools, guarantees on-time rental payments for landlords and agencies, and offers advances on receivables to ensure predictable cash flow.

📋 Description

• Provide Tier 1 (N1) support • Provide multichannel customer support to answer questions • Log and follow up on requests • Assist customers with using the platform • Identify issues and opportunities for improvement • Update operational information • Contribute to monitoring the department’s metrics and processes • Assist customers through official channels with contracts, inspections, terminations, amendments, and platform usage workflows • Provide support and handle customer interactions assertively, ensuring solution feasibility and identifying potential risks • Log requests in the system (tickets), including evidence and detailed information • Analyze issues related to tickets, projects, and the product, and propose improvements • Update ClickUp cards and enter customer data and commercial information related to contracts • Prepare and monitor tracking spreadsheets, monthly reports, and department metrics • Provide reactive multichannel support, prioritizing quality, empathy, and personalization • Promote customer autonomy in using the platform • Participate in meetings, training sessions, and continuous development initiatives • Work Monday through Friday, from 2:45 p.m. to 9:00 p.m., and Saturdays, from 8:00 a.m. to 2:15 p.m.

🎯 Requirements

• Experience in customer support (Service Desk, Help Desk, or Technical Support) • Experience with chat platforms (RD Conversas or similar) • Experience opening and managing tickets in support systems • Previous experience with ClickUp • Experience providing technical customer support to resolve issues related to platform usage • Ability to prepare and update reports • Familiarity with multichannel support • Technological aptitude • Experience providing support in the real estate market • Clear and assertive communication • Organization and attention to detail • Adaptability • Curiosity • Experience handling situations requiring logical reasoning and investigative thinking • Customer experience focus • Dynamism • Portuguese proficiency

🏖️ Benefits

• Home office allowance • Meal voucher • Day off